Terms of Service

These Terms of Service ("Terms") govern the use of Shelterly’s property and facility management services. By engaging with Shelterly Management Inc. (Shelterly), you agree to the following terms and conditions:

1. Scope of Services

Shelterly provides property and facility management services, including but not limited to tenant screening, lease administration, maintenance coordination, financial management, and regulatory compliance. Specific service terms may be outlined in individual agreements.

2. User Responsibilities

  • Accurate Information: Clients must provide accurate and complete information required for service delivery.

  • Compliance: Users must comply with all applicable laws and regulations.

  • Timely Communication: Promptly provide documents, approvals, or information necessary for service fulfillment.

3. Service Limitations

While Shelterly strives to deliver high-quality services, certain factors, such as third-party delays or unforeseen events, may impact service timelines. Shelterly is not responsible for delays or disruptions outside its control.

4. Payment Terms

  • Invoices: Clients will be invoiced for services as outlined in their agreements.

  • Payment Due: Payments must be made within the timeframe specified on the invoice.

  • Late Payments: Late payments may incur penalties or service suspension.

5. Confidentiality

Shelterly is committed to protecting your confidential information. All sensitive data shared with Shelterly will be handled in accordance with our Privacy Policy.

6. Liability

  • Shelterly is not liable for damages arising from unforeseen events, third-party actions, or client-provided inaccurate information.

  • Maximum liability for any claim is limited to the fees paid for the relevant service.

7. Termination

  • By Client: Clients may terminate services with written notice, subject to any contractual obligations.

  • By Shelterly: Shelterly may terminate services for non-payment, breach of terms, or other valid reasons.

8. Dispute Resolution

Any disputes arising from these Terms will be resolved through negotiation or mediation. If unresolved, the matter will be subject to applicable local laws and jurisdictions.

9. Amendments

Shelterly reserves the right to update these Terms periodically. Changes will be communicated through appropriate channels.

10. Contact Information

For questions regarding these Terms, please contact:

Shelterly
10 Four Seasons Pl. #1000
Toronto, ON, M9B 0A6

info@shelterly.ca