At Shelterly, your safety and peace of mind come first. For true emergencies—such as fire, suspected gas leaks, medical issues, or criminal activity—call 911 immediately before contacting us. For property-related emergencies (like major flooding, no heat in winter, or structural damage), call our emergency line right away (437-783-3801) for priority response. For urgent but non-life-threatening issues (like minor leaks, power disruptions, or noise complaints), please submit a maintenance request through your tenant portal. We’re here 24/7 to respond—just make sure to call the right line for the right situation.

ACTS™ – What to Do in an Emergency or Urgent Situation

A – Assess the Situation
Quickly determine the severity: Is it life-threatening or property-threatening?

C – Call 911 for True Emergencies
If there is fire, crime, medical distress, or danger to life—call 911 first.

T – Telephone Shelterly Emergency Line
For property emergencies like flooding, no heat, or structural damage—call our 24/7 emergency number right after 911 (if needed).
437-783-5801.

S – Submit a Service Request for Urgent Issues
For non-emergency but urgent matters—like leaks, appliance issues, or noise—use your tenant portal to log a maintenance request.

Some of our standard services.

  • A close-up of a laptop screen displaying property listings with images, maps, and details, used by a professional navigating the interface. Represents Shelterly’s streamlined property setup services for new landlords in Toronto.

    Property Setup

  • A collection of devices showcasing professional property photos, including a desktop, laptop, tablet, and smartphone, alongside printed brochures. Highlights Shelterly’s property marketing services for landlords in Toronto through high-quality visual

    Professional Photos

  • Royal Bank of Canada (RBC) logo featuring a yellow lion holding a globe on a blue circular background. Highlights Shelterly’s partnership with RBC for trusted financial and property management services.

    Rent Collection

  • An open laptop displaying detailed financial graphs and analytics on its screen, set on a reflective desk in a modern office. Highlights Shelterly’s comprehensive financial reporting services for landlords in Toronto

    Financial Statements

  • A collection of vintage tools, including hammers, axes, and gloves, laid on a wooden surface symbolizes a property manager's use of Shelterly's portal to coordinate repairs and maintenance efficiently.

    Repairs

  • A landlord accesses Shelterly's online portal via smartphone, featuring a fingerprint scanner for secure login. A keyboard and mouse suggest a workspace, highlighting the portal's accessibility and safety.

    Owner Portal

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  • A landlord uses Shelterly's portal via smartphone to document a bright, modern rental property with yellow accents and large windows, showcasing convenient property management tools for landlords.

    Mobile App

  • A smiling woman in a pink sweater pointing at her smartphone displaying a chat interface, standing in a well-decorated modern living room. The text 'Chat with Your Team' emphasizes Shelterly’s seamless communication for property management in Toronto

    Chat with your team

  • A professional property inspector in a suit holding a clipboard and looking attentively at a ceiling during a property inspection. Highlights Shelterly’s thorough property inspections in Toronto, reassuring landlords seeking better service.

    Inspections

  • Two people in hard hats review property renovation details on a tablet, utilizing Shelterly's portal for efficient project management, while a worker adjusts drywall in the background

    Renovations

  • A property manager discusses a lease renewal with two tenants at a table, using Shelterly's portal for streamlined management. An overlay icon symbolizes tenant relationship renewal and efficient property management tools.

    Lease Renewals

  • A vintage clock face overlaid with a gear and wrench icon symbolizes a property manager's use of Shelterly's portal for efficient scheduling and tracking of annual maintenance tasks and repairs.

    Annual Maintenance

  • A dynamic red and blue light background with an exclamation icon symbolizes a property manager's use of Shelterly's portal to handle after-hours emergencies quickly and efficiently for tenant satisfaction

    After-Hours Emergencies

  • A close-up of a gas meter displaying cubic feet usage, symbolizing a property manager's use of Shelterly's portal for monitoring and managing tenant utility setups.

    Utility Set Up

  • A smiling property manager in uniform stands before a modern, landscaped estate under a partly cloudy sky, symbolizing Shelterly's portal for coordinating professional landscaping and property maintenance services.

    Landscaping

  • A water faucet against a textured wall with bold text reading "Water Shut Off" symbolizes a property managers ability o handle water shut-off requests effectively.

    Water Shut Off

  • A pest control technician in protective gear sprays along a floor, symbolizing a property manager's use of Shelterly services to coordinate pest control services and ensure tenant satisfaction.

    Pest Control

  • A detailed zoning map with a pen marking a location symbolizes a Shelterly's ability to navigate zoning laws and ensure properties comply with local bylaws efficiently.

    Zoning and Bylaw Compliance

  • A hand replaces an HVAC filter, symbolizing a property manager's use of Shelterly's ability to schedule routine HVAC maintenance and ensure properties meet health and safety standards efficiently.

    HVAC

  • A set of keys and lock components with a padlock icon symbolize a property manager's responsibility for ensuring secure locks and coordinating locksmith services for tenant and property safety.

    Lock Services

  • A plumber in uniform checks a tablet while preparing tools on a kitchen counter, symbolizing a property manager's role in organizing plumbing repairs to maintain property functionality and tenant satisfaction

    Plumbing

  • A lightbulb with a comic-style "ZAP!" overlay symbolizes a property manager's role in addressing electrical issues and ensuring reliable maintenance to maintain safety and functionality in rental properties.

    Electrical

  • A stack of forms, documents, and a notepad on a wooden surface symbolizes a property manager's role in conducting tenant credit checks and managing essential paperwork for informed rental decisions

    Credit Checks

  • A small dog in a cozy outfit, overlaid with graphic elements, symbolizes a property manager's role in conducting pet screenings to ensure compatibility with rental property policies and tenant agreements.

    Pet Screening

  • A bold black logo with the letter "R" symbolizes a property manager's utilization of MLS services for listing rental properties, ensuring maximum exposure and efficient tenant acquisition.

    MLS LISTING

Complete Tenant Management.

Discover our comprehensive suite of property management services available throughout Toronto and the Greater Toronto Area. We are committed to delivering exceptional service, precision, and outstanding customer care to both landlords and tenants.