At Shelterly, your safety and peace of mind come first. For true emergencies—such as fire, suspected gas leaks, medical issues, or criminal activity—call 911 immediately before contacting us. For property-related emergencies (like major flooding, no heat in winter, or structural damage), call our emergency line right away (437-783-3801) for priority response. For urgent but non-life-threatening issues (like minor leaks, power disruptions, or noise complaints), please submit a maintenance request through your tenant portal. We’re here 24/7 to respond—just make sure to call the right line for the right situation.

ACTS™ – What to Do in an Emergency or Urgent Situation

A – Assess the Situation
Quickly determine the severity: Is it life-threatening or property-threatening?

C – Call 911 for True Emergencies
If there is fire, crime, medical distress, or danger to life—call 911 first.

T – Telephone Shelterly Emergency Line
For property emergencies like flooding, no heat, or structural damage—call our 24/7 emergency number right after 911 (if needed).

S – Submit a Service Request for Urgent Issues
For non-emergency but urgent matters—like leaks, appliance issues, or noise—use your tenant portal to log a maintenance request.

Some of our standard services.

  • A close-up of a laptop screen displaying property listings with images, maps, and details, used by a professional navigating the interface. Represents Shelterly’s streamlined property setup services for new landlords in Toronto.

    Property Setup

  • A collection of devices showcasing professional property photos, including a desktop, laptop, tablet, and smartphone, alongside printed brochures. Highlights Shelterly’s property marketing services for landlords in Toronto through high-quality visual

    Professional Photos

  • Royal Bank of Canada (RBC) logo featuring a yellow lion holding a globe on a blue circular background. Highlights Shelterly’s partnership with RBC for trusted financial and property management services.

    Rent Collection

  • An open laptop displaying detailed financial graphs and analytics on its screen, set on a reflective desk in a modern office. Highlights Shelterly’s comprehensive financial reporting services for landlords in Toronto

    Financial Statements

  • A collection of vintage tools, including hammers, axes, and gloves, laid on a wooden surface symbolizes a property manager's use of Shelterly's portal to coordinate repairs and maintenance efficiently.

    Repairs

  • A landlord accesses Shelterly's online portal via smartphone, featuring a fingerprint scanner for secure login. A keyboard and mouse suggest a workspace, highlighting the portal's accessibility and safety.

    Owner Portal

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  • A landlord uses Shelterly's portal via smartphone to document a bright, modern rental property with yellow accents and large windows, showcasing convenient property management tools for landlords.

    Mobile App

  • A smiling woman in a pink sweater pointing at her smartphone displaying a chat interface, standing in a well-decorated modern living room. The text 'Chat with Your Team' emphasizes Shelterly’s seamless communication for property management in Toronto

    Chat with your team

  • A professional property inspector in a suit holding a clipboard and looking attentively at a ceiling during a property inspection. Highlights Shelterly’s thorough property inspections in Toronto, reassuring landlords seeking better service.

    Inspections

  • Two people in hard hats review property renovation details on a tablet, utilizing Shelterly's portal for efficient project management, while a worker adjusts drywall in the background

    Renovations

  • A property manager discusses a lease renewal with two tenants at a table, using Shelterly's portal for streamlined management. An overlay icon symbolizes tenant relationship renewal and efficient property management tools.

    Lease Renewals

  • A vintage clock face overlaid with a gear and wrench icon symbolizes a property manager's use of Shelterly's portal for efficient scheduling and tracking of annual maintenance tasks and repairs.

    Annual Maintenance

  • A dynamic red and blue light background with an exclamation icon symbolizes a property manager's use of Shelterly's portal to handle after-hours emergencies quickly and efficiently for tenant satisfaction

    After-Hours Emergencies

  • A close-up of a gas meter displaying cubic feet usage, symbolizing a property manager's use of Shelterly's portal for monitoring and managing tenant utility setups.

    Utility Set Up

  • A smiling property manager in uniform stands before a modern, landscaped estate under a partly cloudy sky, symbolizing Shelterly's portal for coordinating professional landscaping and property maintenance services.

    Landscaping

  • A water faucet against a textured wall with bold text reading "Water Shut Off" symbolizes a property managers ability o handle water shut-off requests effectively.

    Water Shut Off

  • A pest control technician in protective gear sprays along a floor, symbolizing a property manager's use of Shelterly services to coordinate pest control services and ensure tenant satisfaction.

    Pest Control

  • A detailed zoning map with a pen marking a location symbolizes a Shelterly's ability to navigate zoning laws and ensure properties comply with local bylaws efficiently.

    Zoning and Bylaw Compliance

  • A hand replaces an HVAC filter, symbolizing a property manager's use of Shelterly's ability to schedule routine HVAC maintenance and ensure properties meet health and safety standards efficiently.

    HVAC

  • A set of keys and lock components with a padlock icon symbolize a property manager's responsibility for ensuring secure locks and coordinating locksmith services for tenant and property safety.

    Lock Services

  • A plumber in uniform checks a tablet while preparing tools on a kitchen counter, symbolizing a property manager's role in organizing plumbing repairs to maintain property functionality and tenant satisfaction

    Plumbing

  • A lightbulb with a comic-style "ZAP!" overlay symbolizes a property manager's role in addressing electrical issues and ensuring reliable maintenance to maintain safety and functionality in rental properties.

    Electrical

  • A stack of forms, documents, and a notepad on a wooden surface symbolizes a property manager's role in conducting tenant credit checks and managing essential paperwork for informed rental decisions

    Credit Checks

  • A small dog in a cozy outfit, overlaid with graphic elements, symbolizes a property manager's role in conducting pet screenings to ensure compatibility with rental property policies and tenant agreements.

    Pet Screening

  • A bold black logo with the letter "R" symbolizes a property manager's utilization of MLS services for listing rental properties, ensuring maximum exposure and efficient tenant acquisition.

    MLS LISTING