We Manage Buildings So You Can Focus on Growth.

What We Manage So You Don't Have To

Complete operational management for apartment buildings, purpose-built rentals, and multifamily communities.

🏢 Resident Relations & Communication
Professional tenant communication, issue resolution, retention, and community support.

🔧 Maintenance & Emergency Response
24/7 maintenance coordination, work order management, and emergency dispatch.

📋 Compliance, Inspections & Risk Management
Routine inspections, regulatory compliance, documentation, and operational oversight.

💰 Rent Collection & Arrears Management
Consistent rent collection, arrears tracking, notices, and payment monitoring.

📊 Financial Reporting & Budget Oversight
Transparent monthly reporting, budgeting support, and expense tracking.

🤝 Vendor & Contractor Management
Coordinate vendors, monitor service quality, review invoices, and ensure accountability.

🧹 Common Area & Building Operations
Oversight of cleaning, landscaping, building systems, and shared amenities.

Building Management Services

  • Woman in a wheelchair by a lake with trees in the background, enjoying the outdoors.

    Accessibility Projects

  • A dynamic red and blue light background with an exclamation icon symbolizes a property manager's use of Shelterly's portal to handle after-hours emergencies quickly and efficiently for tenant satisfaction

    After-Hours Emergencies

  • A vintage clock face overlaid with a gear and wrench icon symbolizes a property manager's use of Shelterly's portal for efficient scheduling and tracking of annual maintenance tasks and repairs.

    Annual Maintenance

  • Architectural blueprint with a 3D model of a house, showing detailed structural and interior design elements.

    Capital Improvements

  • A smiling woman in a pink sweater pointing at her smartphone displaying a chat interface, standing in a well-decorated modern living room. The text 'Chat with Your Team' emphasizes Shelterly’s seamless communication for property management in Toronto

    Chat With Your Team

  • A smiling property manager in uniform stands before a modern, landscaped estate under a partly cloudy sky, symbolizing Shelterly's portal for coordinating professional landscaping and property maintenance services.

    Grounds Maintenance

  • A professional property inspector in a suit holding a clipboard and looking attentively at a ceiling during a property inspection. Highlights Shelterly’s thorough property inspections in Toronto, reassuring landlords seeking better service.

    Inspections

  • A desk with a cup of coffee, tax documents, a calculator app on a smartphone, a pen, and some papers.

    Invoice Management

  • A property manager discusses a lease renewal with two tenants at a table, using Shelterly's portal for streamlined management. An overlay icon symbolizes tenant relationship renewal and efficient property management tools.

    Lease Negotiations

  • A set of keys and lock components with a padlock icon symbolize a property manager's responsibility for ensuring secure locks and coordinating locksmith services for tenant and property safety.

    Locks and Security

  • A landlord uses Shelterly's portal via smartphone to document a bright, modern rental property with yellow accents and large windows, showcasing convenient property management tools for landlords.

    Mobile App

  • A landlord accesses Shelterly's online portal via smartphone, featuring a fingerprint scanner for secure login. A keyboard and mouse suggest a workspace, highlighting the portal's accessibility and safety.

    Owner Portal

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  • Project Management

  • recurring maintenance. picture shows an alarm cock.

    Recurring Maintenance

  • A collection of vintage tools, including hammers, axes, and gloves, laid on a wooden surface symbolizes a property manager's use of Shelterly's portal to coordinate repairs and maintenance efficiently.

    Repairs and Renovations

  • Two people working at a desk with laptops, printed documents, and pens.

    Reserve Fund Studies

  • A close-up of a gas meter displaying cubic feet usage, symbolizing a property manager's use of Shelterly's portal for monitoring and managing tenant utility setups.

    Utility Management

  • Top-down view of a group of five people working together at a wooden table, with laptops, tablets, notebooks, printed charts, and a calculator.

    Vendor Auditing

  • Close-up of a hand holding a magnifying glass over a laptop keyboard, examining the keys and screen.

    Vendor Screening

  • A detailed zoning map with a pen marking a location symbolizes a Shelterly's ability to navigate zoning laws and ensure properties comply with local bylaws efficiently.

    Zoning and Bylaw Compliance

Effective Property Marketing

  • Elegant bedroom with a large tufted beige headboard, white bedding, decorative pillows, mirrored nightstands with black lamps, patterned wallpaper, windows with blinds, and a chandelier overhead.

    📸 Professional Marketing & Leasing

    High-quality photography, marketing, showings, and leasing programs designed to reduce vacancy and attract qualified residents.

  • Hand holding a keychain with three keys in front of a white door with a lock.

    🔑 Seamless Resident Onboarding

    From applications and lease execution to move-in coordination and resident communications, we create a professional experience from day one.

  • A family celebrating in their kitchen, with a young boy lifted by a father, and a mother standing close. A woman with purple hair and a magnifying glass is overlaid in the foreground.

    🛡️ Thorough Resident Screening

    Comprehensive screening including credit verification, income validation, landlord references, fraud detection, and occupancy risk assessment.

Driving Occupancy, Revenue & Resident Satisfaction

  • Person in formal suit using tablet for tenant screening, with the screen showing graphs and data, in a bright office environment.

    Tenant Screening & Placement

    We specialize in tenant screening and placement for multiresidential buildings, conducting background checks, credit verification, income validation, and in-person interviews. Our process ensures reliable tenants, reduced turnover, and a consistent, community-focused living environment. Quality and trust guaranteed.

  • A person holding a smartphone displaying a successful payment message, with a checkmark, on a wooden table with some papers and a folder in the background.

    Rent Collection & Disbursements

    We handle rent collection with precision and consistency across all units, ensuring steady cash flow for your multiresidential property. Funds are disbursed promptly to cover property taxes, insurance, utilities, and vendor payments—so nothing gets missed and everything stays on track.

  • A man in business attire holding a clipboard, looking upward, in a room with a lamp and curtains

    Property Inspections

    We conduct routine and seasonal property inspections for multiresidential buildings, identifying maintenance issues early and ensuring compliance with safety standards. Detailed reports and follow-ups keep your property protected, tenants happy, and costs under control.

  • A man wearing safety glasses, a white shirt, and black gloves, holding a paint roller and pointing to his head, smiling in front of a wall. The scene suggests home improvement or maintenance work.

    Maintenance Coordination

    We handle all maintenance coordination for your multiresidential property—from urgent tenant requests to proactive, preventative upkeep. Whether using our trusted network of licensed vendors or managing your existing contractors, we ensure every job gets done right and on time.

  • A man sitting on a couch, holding his head with a worried expression, in a living room setting. The text overlay reads '24/7 EMERGENCY SERVICE'.

    24/7 Emergency Support & Repairs

    We provide 24/7 emergency support and repair coordination for your multiresidential property, ensuring rapid response to urgent issues like floods, power outages, and lockouts. Day or night, we keep your building—and your residents—safe and supported.

  • Lobby of a modern building entrance with potted plants, a white tufted sofa, and a revolving glass door.

    Building Coordination

    We take care of day-to-day building coordination tasks like elevator bookings, move-in/move-out inspections, and amenity scheduling. Our hands-on approach ensures smooth operations, happy residents, and less stress for property owners.

Financial Reporting & Owner Transparency

Shelterly delivers accurate, transparent financial reporting that gives owners complete visibility into property performance, operating costs, and revenue trends—without the administrative burden.

Monthly Financial Statements with clear revenue, expense, and variance reporting

Owner Disbursements & Cash Flow Tracking delivered accurately and on schedule

Budgeting & Forecasting Support to assist with financial planning and decision-making

Invoice Management & Vendor Verification to ensure accountability and cost control

Year-End Reporting Packages prepared for accountants and tax planning

Real-Time Visibility & Transparency so ownership always knows where the property stands

How our fees are determined.

Property Size and Type ⭐

Property size and type impact our fees based on square footage, building complexity, and specific operational requirements.

Scope of Services Required ⭐

Facility management fees vary based on required services, including maintenance, compliance, vendor coordination, emergency response, and operational support.

Property Condition & Age ⭐

Older properties or those with deferred maintenance may require more frequent repairs, impacting facility management costs and service needs.

Frequency & Level of On-Site Management ⭐

Our fees also depend on the required onsite presence, whether full-time/remote management, scheduled visits, or periodic inspections for facility oversight.

Regulatory & Compliance Requirements ⭐

Regulatory and compliance requirements influence facility management fees based on industry standards, safety protocols, legal obligations, and necessary inspections.

Number & Complexity of Building Systems ⭐

Facilities with more complex systems require specialized management, impacting service scope and costs.

Geographic Location ⭐

Geographic location affects facility management fees due to regional labor costs, vendor availability, local regulations, and market-specific service demands.

Tenant & Occupant Needs ⭐

Tenant and occupant needs impact facility management fees based on service expectations, maintenance requests, and required support for daily operations.

Special Projects & Capital Improvements ⭐

Special projects and capital improvements impact facility management fees based on project scope, complexity, timelines, and required contractor coordination.

A modern multi-story apartment building with red brick and beige concrete exterior, featuring balconies with black railings and potted plants, photographed from below against a white sky.

Take a minute to download our brochure

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Mutliresidential Management Brochure

Contact us.

info@shelterly.ca

10 Four Seasons Pl. #1000
Toronto, ON, M9B 0A6

1 (877) 307-0008