Professional Shelter Management for Vulnerable Populations

Transforming Lives and Buildings Through Comprehensive Facility Management

Our goal is to ensure that vital building resources are efficiently managed and maintained so that they can continue to provide essential services to the communities they serve.

With our experienced team of professionals and commitment to excellence, we aim to create safe, welcoming environments that promote healing, growth, and well-being.

SHELTER MANAGEMENT SERVICES IN TORONTO

  • Picture of HVAC unit on roof of building

    MAINTENANCE, REPAIRS AND RENOVATIONS

    We oversee every facet of your property and provide a comprehensive range of services to ensure the proper functioning, safety, and aesthetics of a building or facility.

  • Elevator shaft being repaired

    WE WORK WITH SENSITIVE CLIENTELLE

    We utilize a tailored approach focused on understanding and meeting an organizations specific needs. These needs are shaped by a clients preferences, concerns and organizational demands.

  • Red door entrance to shelter

    24/7 EMERGENCY RESPONSE

    We are available around the clock to ensure the ongoing operations of your building. Ensuring minimum interruption to your operations is what we try to achieve.

Make it

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.

WE ESTABLISH AND AUTOMATE
PROCESSES

At Shelterly, we go beyond basic facility management—we can analyze, identify, and eliminate inefficiencies in your processes to enhance operational performance. Our team conduct a thorough assessment of your facility’s workflows, maintenance schedules, and resource allocation to uncover areas for improvement.

We then suggest, test, and implement innovative solutions that reduce costs, streamline operations, and improve overall efficiency. By continuously refining processes, we help your organization achieve smoother facility operations, better resource utilization, and long-term cost savings—all tailored to your unique needs

Comprehensive Shelter Operations & Support Services


Shelterly takes care of day-to-day shelter operations, creating spaces where staff are supported, services are seamless, and residents feel safe.

Services include:

  • 🧹 Facility cleanliness & maintenance coordination

  • 🧾 Health and Safety Compliance

  • 🧘 Vendor Screening and Supervision

  • 🧺 Fast response time in emergencies

  • 📝 Maintenance tracking and budget preparation

KEY BENEFITS OF SHELTERLY.

  • Shelterly provides end-to-end facility management, ensuring that every aspect of your property—from maintenance and compliance to vendor coordination—is handled efficiently and professionally.

  • Enjoy the chat with our team feature and access support whenever it’s convenient for you.

    In today’s fast-paced world, we’re making it easier than ever to stay connected—keep us with you on the go!

  • We ensure that your facility adheres to health, safety, and industry regulations, reducing liability and keeping your property compliant with evolving legal requirements.

  • With 24/7 emergency support and rapid response times, we handle urgent maintenance issues, minimizing disruptions and ensuring a safe, fully operational environment.

  • Download our app to stay on top of your responsibilities as a tenant. With life’s demands, having quick and convenient access to your support team ensures a smoother, more efficient rental experience.

  • Shelterly acts as your single point of contact, managing contractors, service providers, and operational tasks so you can focus on your organization’s core mission.

  • With our easy-to-use app, client can receive and manage maintenance notices directly to their device. This convenient feature ensures timely communication, helping you address issues quickly and efficiently. From minor repairs to urgent requests. Stay connected and in control with maintenance notifications delivered right to your device.

  • Regular meetings to track and stay on top of all maintenance requests.

Enhanced Safety and Compliance 🛡️

Shelterly ensures that buildings meet all health, safety, and regulatory standards, reducing liability risks and creating a safe environment for occupants.

Cost Savings and Budget Control 💰

Through preventive maintenance and efficient resource management, facility services help reduce repair costs, extend asset lifespan, and keep operations within budget.

Increased Operational Efficiency 📈

A well-managed facility streamlines processes, minimizes downtime, and ensures that essential systems (HVAC, lighting, plumbing) run smoothly.

Optimized Use of Space and Resources 📂

Facility managers assess space utilization and make recommendations to maximize efficiency, often resulting in reduced overhead and more effective use of resources.

Other Benefits

Improved Asset Longevity 🏘️

Regular maintenance extends the life of building assets and equipment, helping avoid costly replacements and ensuring optimal performance over time.

Better Occupant Experience 🫶

A clean, safe, and well-maintained facility creates a more positive environment for occupants, improving comfort, satisfaction, and productivity for staff, residents, and visitors.

Our services

  • Shelterly’s facility management services focus on the efficient management and maintenance of physical assets, infrastructure, and environments to support your organization’s operations and goals. Our comprehensive approach ensures that buildings, grounds, and amenities remain functional, safe, and efficient at all times. Through proactive maintenance, resource optimization, and compliance oversight, Shelterly enhances occupant comfort, productivity, and operational efficiency while preserving the long-term value of your property. Let us handle the details so you can focus on your core mission.

  • Work order management is the process of creating, tracking, prioritizing, assigning, and completing work orders within a facility or organization. Work orders are requests or instructions for maintenance, repairs, renovations, or other tasks that need to be addressed by maintenance staff, contractors, or service providers. Work order management involves the systematic coordination and administration of these requests to ensure that they are addressed in a timely and efficient manner.

  • Shelterly optimizes resource management by efficiently allocating, tracking, and utilizing facility assets, equipment, and personnel to support seamless operations. Whether it’s managing supplies, optimizing staffing, or coordinating equipment usage, our system ensures that resources are strategically deployed, reducing waste and maximizing efficiency. By leveraging a proactive and data-driven approach, Shelterly ensures that your facility operates cost-effectively while meeting operational demands.

  • Shelterly optimizes space management by efficiently planning, allocating, and utilizing facility spaces to enhance functionality, productivity, and overall efficiency. Whether it’s office layouts, shared workspaces, storage solutions, or occupancy planning, our system ensures that space is maximized, well-organized, and aligned with your operational needs. By leveraging a strategic and data-driven approach, Shelterly helps create efficient, adaptable, and well-utilized environments that support your organization’s goals.

  • Shelterly streamlines asset management by efficiently tracking, maintaining, and optimizing facility assets to extend their lifespan and ensure peak performance. Whether it’s equipment, building systems, or infrastructure, our system ensures that assets are regularly inspected, serviced, and utilized effectively. By leveraging a proactive and data-driven approach, Shelterly helps minimize downtime, reduce costs, and maximize the value of your facility’s assets.

How our fees are determined.

Property Size and Type >>

Property size and type impact our fees based on square footage, building complexity, and specific operational requirements.

Scope of Services Required >>

Facility management fees vary based on required services, including maintenance, compliance, vendor coordination, emergency response, and operational support.

Property Condition & Age >>

Older properties or those with deferred maintenance may require more frequent repairs, impacting facility management costs and service needs.

Frequency & Level of On-Site Management >>

Our fees also depend on the required onsite presence, whether full-time/remote management, scheduled visits, or periodic inspections for facility oversight.

Regulatory & Compliance Requirements >>

Regulatory and compliance requirements influence facility management fees based on industry standards, safety protocols, legal obligations, and necessary inspections.

Number & Complexity of Building Systems >>

Facilities with more complex systems require specialized management, impacting service scope and costs.

Geographic Location >>

Geographic location affects facility management fees due to regional labor costs, vendor availability, local regulations, and market-specific service demands.

Tenant & Occupant Needs >>

Tenant and occupant needs impact facility management fees based on service expectations, maintenance requests, and required support for daily operations.

Special Projects & Capital Improvements >>

Special projects and capital improvements impact facility management fees based on project scope, complexity, timelines, and required contractor coordination.

Facilities We Manage

We help create and automate processes.

Our Process

  • Schedule a 30-Minute Consultation with Shelterly

    At Shelterly, we understand that every property has unique management needs. That’s why we offer a complimentary 30-minute phone consultation for potential Facility Management clients. This call allows us to learn more about your property, discuss your maintenance requirements, and explore whether Shelterly is the right fit for your management needs.

    What We’ll Cover:

    ✔️ The size, type, and scope of your facility
    ✔️ Your current maintenance challenges and priorities
    ✔️ Required services, including routine upkeep and special projects
    ✔️ Budget considerations and cost-effective management solutions
    ✔️ How our team’s expertise aligns with your property’s needs

    This conversation is informal and obligation-free—our goal is to ensure that our services align with your expectations.

  • The purpose of our initial site visit is to assess your facility’s current condition, understand its unique operational requirements, and identify immediate and long-term maintenance needs. This visit allows us to review essential aspects such as safety protocols, equipment functionality, infrastructure conditions, and compliance with regulations. The initial site visit also provides an opportunity to meet with key personnel, clarify specific client goals, and gather detailed information to develop a tailored facility management plan that optimizes performance, minimizes costs, and ensures a safe, well-maintained environment.

  • Understanding a facility’s mission and service goals is essential when taking on a new facility management client, as it ensures that the management approach aligns with the organization’s core purpose. For shelters, mental health centers, and community resource buildings, the mission often revolves around providing critical services to vulnerable populations. By aligning facility operations with these goals, the facility management team can prioritize the unique needs of the space—whether that means enhancing safety, optimizing service areas, or maintaining an atmosphere of support and care. This alignment enables the facility management team to make decisions that directly support the client’s mission, creating a harmonious environment where staff can focus on delivering impactful services, confident that the facility is running smoothly in the background.

  • Examining current service agreements is critical when taking on a new facility management client, as it provides a clear understanding of existing contracts, service expectations, and vendor relationships. Reviewing these agreements helps identify any gaps or overlaps in services, allowing for a smooth transition and ensuring continuity in essential operations. Additionally, it reveals the scope, costs, and performance of current providers, enabling the facility management team to make informed decisions about potential improvements, renegotiations, or new partnerships. Ultimately, a thorough review of service agreements ensures that the facility management strategy is aligned with the client’s operational needs, budget, and quality standards from day one.

  • A new facility management plan provides a structured, strategic approach to managing and maintaining a facility to ensure it operates efficiently, safely, and aligns with the client’s specific needs.

  • Setting up clear communication channels and reporting protocols as a facility manager for a new client is essential to ensure transparency, efficiency, and responsiveness.

  • At Shelterly, we help organizations review, modify, and create customized health, safety, and compliance standards to ensure your facility meets industry regulations and operates at the highest safety levels. Our team conducts thorough risk assessments, identifies gaps in existing protocols, and develops practical, up-to-date policies tailored to your facility’s needs. We also assist with training implementation, inspections, and ongoing compliance monitoring, ensuring your organization stays compliant, reduces liability, and fosters a safe, efficient work environment.

  • At Shelterly, we understand that facility needs and operational demands evolve over time. That’s why we offer regular reviews and adjustments to ensure your facility management plan remains efficient, cost-effective, and aligned with your organization’s goals. Our team conducts scheduled evaluations, assesses performance metrics, and collaborates with your staff to identify new challenges and implement necessary improvements. Whether it’s optimizing workflows, adjusting maintenance schedules, or enhancing compliance measures, we adapt to meet your facility’s changing demands and keep your operations running smoothly.

  • At Shelterly, we work alongside your leadership team to execute directives that keep your facility operating seamlessly. Our goal is to ensure your property runs exactly as needed, creating a safe, efficient, and well-maintained environment for everyone who uses it. From facility upkeep and compliance to vendor coordination and maintenance execution, we handle the details so your team can focus on strategic priorities. By aligning our management approach with your leadership’s vision, we help foster an enjoyable, productive, and high-functioning facility for staff, tenants, and visitors alike.

  • At Shelterly, we make the client onboarding process smooth and efficient, ensuring a seamless transition into our facility management services. From the moment you partner with us, we take the time to understand your property’s unique needs, operational challenges, and long-term goals. Our team handles everything from initial assessments and service implementation to vendor coordination and compliance alignment, so you can focus on running your organization without disruption. By integrating our expertise with your expectations, we create a customized facility management plan that ensures your property remains safe, efficient, and well-maintained from day one.

  • TOP 10 REASONS YOUR COMPANY NEEDS A FACILITY MANAGER

  • #1

    Facilities are one of your company’s larges assets and a represent a significant cost of doing business. A Facility Management Professional has the knowledge to maximize value and minimize costs, adding directly to the bottom line.

  • #2

    Facilities and the environment they provide employees, processes and systems have a large impact on productivity. A Facility Management Professional understands the company’s business and the interaction with the Facility necessary to maximize productivity.

  • #3

    Facility accommodations, whether in growth mode or not, require strategic planning to minimize costs and maximize value. A Facility Management Professional provides strategic direction and development or leasing guidance to achieve the results the company needs.

  • #4

    Sustainability is critical to the environment for the company and its employees as well as corporate image. A Facility Management Professional provides the stewardship required to maintain leadership on the environment.

  • #5

    The environmental and legislative complexity of owning or leasing Facilities represents a huge risk to the company. A Facility Management Professional navigates the requirements and mitigates the risk.

  • #6

    Facilities require an entire team of generalists and specialists to provide services. A Facility Management Professional understands how to make these resources work together to maximize value, reduce risk and minimize costs.

  • #7

    The Facilities that house your business can absorb considerable effort to manage effectively. A Facility Management Professional takes on this burden and frees up other resources to fully focus on what makes the company successful in delivering its core business and generating bottom line results.

  • #8

    Managing Facilities with an administrative resource or line manager means it won’t get the attention it deserves and may put the company at risk. A Facility Management Professional has training, background and experience in all areas of the complex issues and services required to provide safe, effective stewardship to the companies Facility assets.

  • #9

    A Facility Management Professional has the experience and overall oversight for Facilities issues, enabling them to see patterns, track changes and identify risks that may have a future negative impact. Their knowledge enables them to take corrective action now to reduce your risk and costs.

  • #10

    They can make difficult decisions.

WE ESTABLISH AND AUTOMATE
PROCESSES

At Shelterly, we go beyond basic facility management—we analyze, identify, and eliminate inefficiencies in your processes to enhance operational performance. Our team conducts a thorough assessment of your facility’s workflows, maintenance schedules, and resource allocation to uncover areas for improvement.

We then suggest, test, and implement innovative solutions that reduce costs, streamline operations, and improve overall efficiency. By continuously refining processes, we help your organization achieve smoother facility operations, better resource utilization, and long-term cost savings—all tailored to your unique needs

WE TIE THINGS ALL TOGETHER

Shelterly seamlessly integrates all aspects of facility management, ensuring your property operates efficiently, safely, and cost-effectively.

From maintenance and compliance to vendor coordination, space optimization, and asset management, we handle it all. Our comprehensive, proactive approach keeps your facility running smoothly, so you can focus on what matters most.

Let’s help our community together

Contact us.

10 Four Seasons Pl. #1000
Toronto, ON, M9B 0A6

info@shelterly.ca