Our Guarantee.

At Shelterly, we believe that every rental experience should be seamless, secure, and stress-free for both landlords and tenants. Our Shelterly Guarantee is more than just a promise—it’s our commitment to ensuring quality, reliability, and accountability in property management. ✅✅✅✅✅

Through our rigorous tenant screening, proactive maintenance strategies, and transparent communication, we minimize risks and maximize long-term property value. Our responsive support team ensures that every issue is addressed swiftly, keeping properties well-maintained and tenants satisfied. ✅✅✅✅✅

With Shelterly, landlords gain peace of mind knowing their investments are in expert hands, while tenants enjoy safe, well-managed homes. The Shelterly Guarantee isn’t just a policy—it’s the foundation of trust that powers everything we do. ✅✅✅✅✅

Our Guarantee Program

1. Responsive Communication

We guarantee a response to owner inquiries within one business day. If we ever miss this, your next monthly service report comes with a “Priority Response” flag — direct to management.

2. Transparent Reporting

We guarantee clear, accurate financial statements delivered on schedule. If a reporting error is discovered, we’ll correct it immediately and issue a full explanatory note — at no cost to you.

3. Service Standards Promise

We guarantee that all tenant, maintenance, and compliance requests are handled according to Ontario standards. If an issue falls short, we’ll re-assign the case to senior staff until resolved.

4. Accountability Without Cost

We guarantee fairness: if you file a serious complaint, Shelterly will investigate and provide a written resolution plan within 5 business days. No refunds or financial risk — just professional accountability.

5. Peace-of-Mind Protection

We guarantee your property is managed proactively. Regular inspections, tenant communications, and compliance checks mean no surprises — only steady, reliable care.

How it Works

  1. Step 1: Submit a concern through our Guarantee Form.

  2. Step 2: Our management team reviews within 48 hours.

  3. Step 3: A resolution plan is sent within 5 business day.

Guarantee Form

Please fill out our Guarantee Form and allow us to investigate your concern.

info@shelterly.ca

10 Four Seasons Pl. #1000
Toronto, ON, M9B 0A6