
Tenant Damages
Tenant’s Responsibility for Damages
Under the Residential Tenancies Act (RTA), tenants are responsible for:
✔ Keeping the rental unit clean and undamaged (except for normal wear and tear).
✔ Reporting damages in a timely manner to prevent further deterioration.
✔ Paying for repairs caused by their negligence, misuse, or abuse.
If a tenant fails to report a leak, broken appliance, or structural damage, and this causes further deterioration, the tenant may be held liable for additional repair costs.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
What Does “Keeping the Unit Clean and Undamaged” Mean?
Cleanliness Obligations
Regular Cleaning – Tenants must maintain reasonable cleanliness throughout the unit, including:
Keeping floors, walls, and appliances clean.
Avoiding mold buildup in kitchens, bathrooms, and basements.
Disposing of garbage properly and preventing pest infestations.
Proper Waste Disposal – Tenants must:
Follow building waste disposal rules (e.g., separating recycling, compost, and trash).
Dispose of large items (e.g., furniture) properly and not leave them in hallways or balconies.
Pest Prevention – Tenants must:
Store food properly to prevent infestations.
Report pest issues immediately to the landlord or property manager.
Cooperate with extermination efforts if needed.
Damage prevention and Reporting Obligations
Avoiding Damage from Misuse or Neglect – Tenants must take reasonable steps to prevent damage, including:
Using kitchen appliances properly to avoid grease fires or burns.
Preventing water damage by ensuring taps are turned off and leaks are reported.
Protecting flooring by using appropriate mats for furniture or high-traffic areas.
Preventing clogged plumbing by not flushing non-flushable items.
Immediate Reporting of Maintenance Issues – Tenants must promptly notify the landlord or property manager of:
Plumbing leaks or water damage.
Broken appliances that came with the unit.
Structural damage (cracks, holes in walls, broken fixtures).
Electrical issues that could cause a hazard.
Preventing Unauthorized Alterations – Tenants cannot:
Remove, replace, or modify permanent fixtures without written approval.
Paint or renovate without the landlord’s consent.
Install unauthorized locks or security systems that restrict landlord access.
What Is Considered “Normal Wear and Tear” vs. Damage?
Comprehensive Wear & Tear vs. Tenant Damage Breakdown
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✅ Wear & Tear (Landlord Responsibility):
Minor scuffs, small nail holes from picture hanging
Fading or minor discoloration from age/sunlight
Peeling paint due to normal aging
Minor cracks in walls from settling
❌ Tenant Damage (Tenant Responsibility):
Large holes, excessive marks, or dents
Unauthorized paint colors or murals
Damage from stickers, tape, or adhesive hooks
Writing, crayon, or graffiti
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✅ Wear & Tear (Landlord Responsibility):
Minor scratches on hardwood from normal use
Carpet flattening or light discoloration from foot traffic
Loose tiles or grout deterioration over time
❌ Tenant Damage (Tenant Responsibility):
Stains from food, drinks, pets, or neglect
Burns, tears, or rips in carpets
Deep gouges or excessive scratches on hardwood
Missing or broken tiles due to impact
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✅ Wear & Tear (Landlord Responsibility):
Loose doorknobs or minor squeaks
Normal weathering of window sills
Aging or slight warping of wooden doors
❌ Tenant Damage (Tenant Responsibility):
Broken doorframes, kicked-in doors
Cracked or shattered windows
Missing or bent door handles/locks due to force
Holes in doors from slamming or improper use
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✅ Wear & Tear (Landlord Responsibility):
Minor scratches or discoloration on countertops
Slow drain due to normal buildup
Aging or worn-out appliance components (fridge motor, oven elements, etc.)
Faded stovetop due to normal cooking use
❌ Tenant Damage (Tenant Responsibility):
Burn marks, deep scratches, or gouges on countertops
Broken or missing stove knobs, refrigerator shelves, or dishwasher racks
Grease buildup in oven/stovetop from neglect
Broken cabinets or drawers from improper use
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✅ Wear & Tear (Landlord Responsibility):
Faded or aging grout/caulking
Minor rusting on fixtures from water exposure
Slow-filling toilet due to wear on internal parts
Minor discoloration of sink or tub over time
❌ Tenant Damage (Tenant Responsibility):
Mold buildup from improper ventilation
Clogged toilets/sinks from misuse (e.g., flushing non-flushable items)
Cracks in sinks, toilets, or bathtubs from impact
Missing or broken toilet seats, towel racks, or fixtures
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✅ Wear & Tear (Landlord Responsibility):
Aging or slow-working HVAC system
Worn-out thermostat buttons over time
Fading light switch covers
❌ Tenant Damage (Tenant Responsibility):
Missing or damaged light fixtures
Broken electrical outlets from overuse/misuse
Clogged HVAC filters due to lack of maintenance (if tenant is responsible for changing filters)
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✅ Wear & Tear (Landlord Responsibility):
Loose shelves due to age
Stiff or slightly misaligned closet doors from settling
❌ Tenant Damage (Tenant Responsibility):
Broken or missing closet doors from force
Removed or broken shelving units
Large scuffs, marks, or stickers inside closets
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✅ Wear & Tear (Landlord Responsibility):
Fading of garage door paint
Minor oil stains on the driveway from car leaks
❌ Tenant Damage (Tenant Responsibility):
Large cracks or tire burnout marks from reckless driving
Dents or holes in garage doors from improper use
Excessive oil or fluid stains from neglected vehicle leaks
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✅ Wear & Tear (Landlord Responsibility):
Natural fading of patio stones or decking
Growth of minor weeds between pavement cracks
General soil compaction from normal use
❌ Tenant Damage (Tenant Responsibility):
Dead grass from lack of watering (if tenant is responsible for lawn care)
Broken or missing fencing from impact/damage
Unapproved landscaping changes (e.g., digging up garden beds, removing plants)
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✅ Wear & Tear (Landlord Responsibility):
Slight musty smell from natural dampness
Aging or rusting of exposed pipes over time
❌ Tenant Damage (Tenant Responsibility):
Water damage from improper use (e.g., tenant flooding from leaving a tap running)
Blocked drains due to flushing inappropriate items
Stored hazardous materials without permission
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✅ Wear & Tear (Landlord Responsibility):
Minor dust buildup over time
Light grease on kitchen walls near stove
❌ Tenant Damage (Tenant Responsibility):
Excessive dirt, trash, or food debris left behind
Heavy grease buildup in kitchen that requires deep cleaning
Infestation due to tenant neglect (pest control needed for hygiene issues)
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📌 Tenant Should:
Report damages immediately to prevent escalation.
Follow lease agreements for maintenance (e.g., regular cleaning, changing HVAC filters, avoiding misuse).
📌 Landlord Should:
Conduct regular inspections (move-in/move-out, annual checks) to differentiate between wear & tear vs. damage.
Clearly outline responsibilities in the lease agreement.
Legal Consequences
Ensuring a Smooth Move-Out Process with Shelterly Management Inc.
At Shelterly Management Inc., we take pride in maintaining our properties to the highest standards. As a tenant, it is your responsibility to leave the property in good condition upon vacating. Failure to do so may result in legal action to recover costs associated with any damages beyond normal wear and tear.
In such cases, we will pursue all available legal remedies and compensation for necessary repairs. Our goal is always to handle these matters fairly and efficiently.
We sincerely appreciate your cooperation in ensuring a smooth transition. If you have any questions or need guidance on proper move-out procedures, we’re happy to assist.